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Contact Us


Marketplace Kiosks:

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Social Media:

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We can be reached via any of the following methods:



By Mail:
The Motor Pool
224-01B Kingsbury Avenue
Oakland Gardens, New York 11364



By Phone:
(718) 465-3292
From December 21 - October 31
Mon-Sat 9AM-6PM EST
From November 1 - December 20
Mon-Sun 8AM-8PM EST
By Email:
Support@themotorpool.net


By Live Chat:

From December 21 - October 31
Mon-Sat 9AM-6PM EST
From November 1 - December 20
Mon-Sun 8AM-8PM EST

Answers to Some Frequently Asked Questions
Question: Do you repurchase merchandise?
Answer: No, we do not buy back merchandise. Please do not contact us to sell us your collection or gauge our interest in an estate sale. You will likely get the best results by selling these items on eBay and/or a similar service.

Question: Are you a wholesaler and/or a distributor?
Answer: No, we are not a wholesaler. Please do not contact us asking for a wholesale pricing discount.

Question: Do you repair broken or incomplete items?
Answer: We do not repair broken items nor do we provide spare parts. Your best option is to contact the manufacturer directly.

Question: Do you have a physical storefront I can visit and do you provide a printed catalog?
Answer: We do not maintain a physical store front. And, in this digital age, we do not produce a printed catalog. From time-to-time we may run printed advertisements to help promote a line but this does not mean we offer a printed catalog. Our web site is updated daily, so you will find the most current information on new items, upcoming items and other related matters here on our web site.

Question: I live outside the US. Can you quote me with shipping costs if I provide you with a list of items I wish to purchase?
Answer: We do not provide individualized shipping quotes for international destinations. While we do ship to most countries outside of the US we strongly recommend reading and following the directions outlined on our First-Time User Information page to determine the ultimate cost of shipping merchandise to you. Also, keep in mind that shipping costs do not cover VAT or any customs fees your country might impose on a shipment entering your country.

Merchandise Pickups
While we don't have a store front or walk-in showroom, customers can contact us ahead of time to arrange a merchandise pickup so they can waive any shipping fees. We generally meet people at the corner of Springfield Blvd and Union Turnpike in Oakland Gardens, Queens, which is just one block off of the Grand Central Parkway. Customers interested in picking up merchandise must give us 24 hours notice so that we can physically review our inventory to make sure that the item(s) in question are in stock. Pickups are made during normal business hours of 9AM-6PM, Monday through Friday, and 10AM-1PM Saturdays.

Directions
From Long Island: Traveling westbound on the Northern State Parkway, which turns into the Grand Central parkway at the Queens/Nassau border, get off at exit 23. Follow signs to Union Turnpike. At the bottom of the exit ramp, make a right turn onto Union Turnpike (heading westbound). The first light will be Springfield Blvd. Make a left turn and enter the Queens County Bank parking lot.

From Queens: Traveling eastbound on the Grand Central Parkway, get off at exit 23 (Union Turnpike). Follow the service road to the first light (Union Turnpike) and make a left turn (heading westbound). The second light will be Springfield Blvd. Make a left turn and enter the Queens County Bank parking lot.

From Points North: Traveling south, take the Whitestone Bridge or Throgs Neck Bridge to the Clearview Expressway. Get off at Union Turnpike exit and make a left turn at the light (Union Turnpike). Take Union Turnpike approximately one mile to Queens County Bank and enter the parking lot.

From Points South: Traveling east on the Belt Parkway, bear left and take the Cross Island Parkway headed northbound. Get off at the Union Turnpike exit and make a left at the light (Union Turnpike). Take Union Turnpike approximately one mile to Queens County Bank and enter the parking lot.

2-D Map

3-D Map