When inquiring about an order, please be sure to include the order number and your full name in any communiques. This will facilitate communication and help us look up your order in an expeditious manner. If you are asking about product availability, please review the product listing first for the most up-to-date release information.
Please do not contact us directly to ask about shipping costs. Email inquiries usually result in a flurry of back-and-forth emails that prove counterproductive for all parties concerned. To determine shipping costs, simply place the items you would like to order in your shopping cart then enter your shipping address. A list of shipping options will appear along with their associated costs.
Merchandise Pickups
While we don't have a store front or walk-in showroom, customers can contact us ahead of time to arrange a merchandise pickup so they can waive any shipping fees. We generally meet people at the corner of Springfield Blvd and Union Turnpike in Oakland Gardens, Queens, which is just one block off the Grand Central Parkway. Customers interested in picking up merchandise must give us 24 hours notice so that we can physically review our inventory to make sure that the item(s) in question are in stock. Pickups are made during normal business hours of 9AM-6PM, Monday through Friday, and 10AM-1PM Saturdays.
Directions
From Long Island: Travelling westbound on the Northern State Parkway, which turns into the Grand Central parkway at the Queens/Nassau border, get off at exit 23. Follow signs to Union Turnpike. At the bottom of the exit ramp, make a right turn onto Union Turnpike (westbound). The first light will be Springfield Blvd. Make a left turn and enter the Queens County Bank parking lot.
From Queens: Travelling eastbound on the Grand Central Parkway, get off at exit 23 (Union Tpke). Follow the service road to the first light (Union Turnpike) and make a left turn (heading westbound). The second light will be Springfield Blvd. Make a left turn and enter the Queens County Bank parking lot.
2-D Map
3-D Map
