You are here: Home > Contact Us
 
Contact Us


Marketplace Kiosks:

Find Us on eBay
Find Us on Amazon
Find Us on Walmart
Find Us on Jet

Social Media:

Find Us on Facebook
Find Us on Google +

Find Us on Twitter

Find Us on Instagram

We can be reached via any of the following methods:



By Mail:
The Motor Pool
224-01B Kingsbury Avenue
Oakland Gardens, New York 11364



By Phone:
(718) 465-3292
From December 21 - October 31
Mon-Sat 9AM-6PM EST
From November 1 - December 20
Mon-Sun 8AM-8PM EST
By Email:
Support@themotorpool.net


By Live Chat:

From December 21 - October 31
Mon-Sat 9AM-6PM EST
From November 1 - December 20
Mon-Sun 8AM-8PM EST

Answers to Some Frequently Asked Questions
Question: Do you repurchase merchandise?
Answer: No, we do not buy back merchandise. Please do not contact us to sell us your collection or gauge our interest in an estate sale. You will likely get the best results by selling these items on eBay and/or a similar service.

Question: Are you a wholesaler and/or a distributor?
Answer: No, we are not a wholesaler. Please do not contact us asking for a wholesale pricing discount.

Question: Do you repair broken or incomplete items?
Answer: We do not repair broken items nor do we provide spare parts. Your best option is to contact the manufacturer directly.

Question: Do you hold merchandise?
Answer: No, we do not hold merchandise. While we do make every effort to combine shipments to reduce shipping cost, our goal is to turn around orders as quickly as possible. Moreover, we do not have the storage space to hold merchandise indefinitely. If you do not agree to accept delivery of an item when it does come in, then we will offer it for general sale, even if it means we must remove it from your order. We are sorry, but we are not a Lay-Away business. We have invoices to pay whether or not we sell newly received items or they sit on our warehouse shelves. No business can succeed if it means they must wait an eternity to get paid for services rendered.

Question: An item is marked as being "sold out." Do you anticipate getting it back in stock within the foreseeable future?
Answer: That's a difficult question. In most instances, an item marked as being "sold out" means we are no longer able to obtain it from our suppliers. It does not mean it is sold out everywhere, and it is entirely possible it could still be available from other dealers or after market selling venues. Having said that, there have been occasions where a line has been resurrected for one reason or another, either repackaged to be included in a brand new range from an entirely different manufacturer or brought back for nostalgic or new marketing opportunities. For instance, several of the Eaglemoss 1:43 scale military vehicles have been offered anew or modified by Schuco and Atlas Editions, so, if you don't mind waiting or perhaps purchasing an item in different packaging, then the answer to this question isn't quite as straightforward.

Question: Do you have a physical storefront I can visit and do you provide a printed catalog?
Answer: We do not maintain a physical store front. And, in this digital age, we do not produce a printed catalog. From time-to-time we may run printed advertisements to help promote a line but this does not mean we offer a printed catalog. Our web site is updated daily, so you will find the most current information on new items, upcoming items and other related matters here on our web site.

Question: I live outside the US. Can you quote me with shipping costs if I provide you with a list of items I wish to purchase?
Answer: We do not provide individualized shipping quotes for international destinations. While we do ship to most countries outside of the US we strongly recommend reading and following the directions outlined on our First-Time User Information page to determine the ultimate cost of shipping merchandise to you. Also, keep in mind that shipping costs do not cover VAT or any customs fees your country might impose on a shipment entering your country.

Question: Are the release dates shown written in stone?
Answer: Absolutely not. To begin with, we do not claim to be an authority on release dates. We contact the manufacturers and distributors periodically to see if the original forecast dates for a product's release has to be amended. Based upon what they tell us, some items move up on the schedule and some get pushed back. We have no control over this. Moreover, these are collectibles produced by relatively small manufacturers that do their best when it comes to dealing with labor or material shortages, changes to a mold, the vagaries of international finance, logistics, etc. Please do not contact us saying that "so-and-so has been waiting for such-and-such product for months on end" or that someone's birthday is coming up, a graduation, etc. We are at the mercy of the manufacturer's release schedule, so if you need something in a hurry, we strongly suggest ordering those items listed as being in stock rather than pinning your hopes on an item that may or may not come out when it supposedly gets finished.

Merchandise Pickups
While we don't have a store front or walk-in showroom, customers can contact us ahead of time to arrange a merchandise pickup so they can waive any shipping fees. We generally meet people at the corner of Springfield Blvd and Union Turnpike in Oakland Gardens, Queens, which is just one block off of the Grand Central Parkway. Customers interested in picking up merchandise must give us 24 hours notice so that we can physically review our inventory to make sure that the item(s) in question are in stock. Pickups are made during normal business hours of 9AM-6PM, Monday through Friday, and 10AM-1PM Saturdays.

Directions
From Long Island: Traveling westbound on the Northern State Parkway, which turns into the Grand Central parkway at the Queens/Nassau border, get off at exit 23. Follow signs to Union Turnpike. At the bottom of the exit ramp, make a right turn onto Union Turnpike (heading westbound). The first light will be Springfield Blvd. Make a left turn and enter the Queens County Bank parking lot.

From Queens: Traveling eastbound on the Grand Central Parkway, get off at exit 23 (Union Turnpike). Follow the service road to the first light (Union Turnpike) and make a left turn (heading westbound). The second light will be Springfield Blvd. Make a left turn and enter the Queens County Bank parking lot.

From Points North: Traveling south, take the Whitestone Bridge or Throgs Neck Bridge to the Clearview Expressway. Get off at Union Turnpike exit and make a left turn at the light (Union Turnpike). Take Union Turnpike approximately one mile to Queens County Bank and enter the parking lot.

From Points South: Traveling east on the Belt Parkway, bear left and take the Cross Island Parkway headed northbound. Get off at the Union Turnpike exit and make a left at the light (Union Turnpike). Take Union Turnpike approximately one mile to Queens County Bank and enter the parking lot.

2-D Map

3-D Map