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Contact Us

We can be reached via any of the following methods:

By Mail:
The Motor Pool
224-01B Kingsbury Avenue
Oakland Gardens, New York 11364

By Phone:
(718) 465-3292
From December 21st - October 31st
Mon-Sat 9AM-6PM EST
From November 1st - December 20th
Mon-Sun 8AM-8PM EST

By Email:
Support@themotorpool.net

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Messaging Protocol
When inquiring about an order, please be sure to include the order number and your full name in any communiques. This will facilitate communication and help us look up your order in an expeditious manner. If you are asking about product availability, please review the product listing first for the most up-to-date release information.

Please do not contact us directly to ask about shipping costs. Email inquiries usually result in a flurry of back-and-forth emails that prove counterproductive for all parties concerned. To determine shipping costs, simply place the items you would like to order in your shopping cart then enter your shipping address. A list of shipping options will appear along with their associated costs.

Item(s) listed as being "currently unavailable" or "sold out" are no longer available for purchase through The Motor Pool. This means we will not be receiving any more of this item(s) unless we locate another source to obtain it or the manufacturer/distributor decides to stock it again. This does not necessarily mean that all retailers are out of this item(s) so it is always a good idea to periodically check with other retailers to determine product availability. We leave up "sold out" items on our web site for reference purposes, so that collectors can see which items have been offered in each range and their approximate release dates.

We are not a wholesaler nor a distributor. We are an independent retailer. Please do not contact us to ask if items are available at discounted prices. The only discounts we offer pertain to any sales we post on our web site.

We do not have a paper catalog that can be mailed out nor do we send out customized lists to prospective customers. Everything we sell can be viewed and/or purchased online via our web site. Likewise, we do not contact customers individually regarding upcoming releases. We periodically send out newsletters containing the latest product information. Sign up for our newsletter with your complete contact information to receive these newsletters via email.

Lastly, we do not buy collections or collectibles nor do we appraise their value. If you are looking to sell your collectibles, we would strongly urge you to sell them on Ebay where you will likely get top dollar rather than sell them to a dealer who will offer you a fraction of their potential value.

Merchandise Pickups
While we don't have a store front or walk-in showroom, customers can contact us ahead of time to arrange a merchandise pickup so they can waive any shipping fees. We generally meet people at the corner of Springfield Blvd and Union Turnpike in Oakland Gardens, Queens, which is just one block off of the Grand Central Parkway. Customers interested in picking up merchandise must give us 24 hours notice so that we can physically review our inventory to make sure that the item(s) in question are in stock. Pickups are made during normal business hours of 9AM-6PM, Monday through Friday, and 10AM-1PM Saturdays.

Directions
From Long Island: Traveling westbound on the Northern State Parkway, which turns into the Grand Central parkway at the Queens/Nassau border, get off at exit 23. Follow signs to Union Turnpike. At the bottom of the exit ramp, make a right turn onto Union Turnpike (heading westbound). The first light will be Springfield Blvd. Make a left turn and enter the Queens County Bank parking lot.

From Queens: Traveling eastbound on the Grand Central Parkway, get off at exit 23 (Union Turnpike). Follow the service road to the first light (Union Turnpike) and make a left turn (heading westbound). The second light will be Springfield Blvd. Make a left turn and enter the Queens County Bank parking lot.

From Points North: Traveling south, take the Whitestone Bridge or Throgs Neck Bridge to the Clearview Expressway. Get off at Union Turnpike exit and make a left turn at the light (Union Turnpike). Take Union Turnpike approximately one mile to Queens County Bank and enter the parking lot.

From Points South: Traveling east on the Belt Parkway, bear left and take the Cross Island Parkway headed northbound. Get off at the Union Turnpike exit and make a left at the light (Union Turnpike). Take Union Turnpike approximately one mile to Queens County Bank and enter the parking lot.

2-D Map

3-D Map